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Privacy Policy

Willis Temby Insurance Brokers Pty Ltd ("we," "our," "us") is committed to protecting the privacy and security of personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Collection of Personal Information

We collect personal information necessary to provide insurance broking and related services. The types of personal information we may collect include:

  • Name, contact details (phone, email, address)

  • Date of birth and gender

  • Financial information related to insurance applications

  • Employment details and claims history

  • Government-related identifiers (e.g., driver's licence, Medicare number) where permitted by law

  • Other relevant information required to assess risk and provide our services

We collect this information through direct interactions, online forms, emails, phone calls, and third parties such as insurers and industry databases.

2. Anonymity and Pseudonymity

Due to the nature of the services we provide, we are unable to deal with individuals anonymously or under a pseudonym. We require accurate personal information to assess insurance risks, provide appropriate coverage, and comply with legal and regulatory requirements.

3. Use and Disclosure of Personal Information

We use personal information to:

  • Provide and manage insurance policies and related services

  • Assess risks and claims

  • Process payments and invoices

  • Conduct internal record-keeping and compliance activities

  • Communicate important updates

  • Improve our services

  • Comply with legal and regulatory obligations

We do not sell, trade, or rent your personal information. We may disclose it to:

  • Insurers, reinsurers, and underwriters

  • Claims assessors, loss adjusters, and industry bodies

  • Regulatory authorities, where required

  • Service providers who assist in business operations

  • Entities involved in business acquisitions or corporate transactions

We will not use or disclose your personal information for purposes other than those for which it was collected unless you consent or an exemption under the APPs applies.

4. Direct Marketing

We may use your personal information to send marketing materials about our services. You can opt out of receiving these communications at any time by contacting us.

5. Cross-Border Disclosure

We may share personal information with overseas entities, including insurers and service providers. Where personal information is transferred outside Australia, we take reasonable steps to ensure it is protected in line with the APPs.

6. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. Security measures include:

  • Encryption and secure storage of digital records

  • Restricted access to confidential data

  • Regular security reviews and staff training

If personal information is no longer needed, we take appropriate steps to securely dispose of or de-identify it.

7. Access to and Correction of Personal Information

You may request access to or correction of your personal information. We will respond within a reasonable timeframe and may request identity verification. In some cases, access may be restricted as permitted by law.

8. Notifiable Data Breaches

In the event of a data breach that may result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

9. Anonymous Data

We may use technology to collect anonymous information about how users interact with our website. When you visit our website, our service provider may log data such as:

  • Your server address

  • Date and time of your visit

  • Pages and links accessed

  • Type of browser used

This data does not identify you personally. We use it solely for statistical purposes, to improve the functionality of our website, better understand our clients and markets, and enhance our services.

10. Cookies

To collect this anonymous data, we may use "cookies." Cookies are small pieces of information sent to your browser and stored on your computer’s hard drive. They assist in:

  • Retaining information from one page to the next for website functionality

  • Improving user experience on our website

Cookies cannot be used to discover the identity of users. They do not damage your computer, and you can configure your browser to notify you when a cookie is set, allowing you to accept or decline it. Once you leave our site, cookies are destroyed, and no personal data is stored.

11. Online Forms

Our website may allow visitors to submit personal information through self-service forms, such as:

  • Quote requests

  • Claim forms

  • Employment applications

  • Contact requests

Please note that the information submitted via these forms may not be encrypted. If you are concerned about confidentiality, we recommend providing this information via phone or email.

We may also use the contact information you provide to send requested product information, promotional materials, and manage your ongoing requirements (e.g., policy renewals and invoicing). Additionally, we may notify you about new services, special offers, events, or industry updates via email or post. If you do not wish to receive these communications, you can opt out by contacting us.

We may also use the information you provide internally to improve our services and resolve any issues that arise.

12. Complaints

If you have a privacy-related complaint or concern, you can contact us using the details below. We take all privacy complaints seriously and will investigate your complaint and respond within a reasonable timeframe.

The Privacy Officer
Willis Temby Insurance Brokers Pty Ltd
7 Alvan Street, Mount Lawley WA 6050
E-mail: communications@willistemby.com.au
Phone: 08 9227 8233

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Mail: GPO Box 5288, Sydney NSW 2001

We encourage you to contact us first so we can address your concerns before escalating to the OAIC.